Tuesday, May 09, 2006
On the Phones
Well, I was on the phones for my first time tonight, for about 45 minutes. I thought some of you might appreciate hearing how my first call went. There's good news and bad news. The good news: I collected check by phone on my first contact. That's the most valuabe form of payment from our company's perspective and one of the more difficult ones to accquire. Way to go Nate right? Don't forget, the bad news is still coming. The bad news: Not only did the man scream at me for several minutes (though he did clarify that he was not upset at me), he also was so disturbed by the fees that had accrued to his account that he forcefully requested that I close his account with us right there over the phone. Ooops. Score: 1 CBP for Nate, -1 Customer for my employer. I can only go up from here...I hope.